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Fanki Live Privacy Policy — Your Information Is Safe With Us

Everything you need to know about how your personal information is collected, used, and protected — clearly explained in English.

SSL Secured No Sale of Data Updated: January 2026
Table of Contents
Last Updated

January 2026. You will be notified by email if the policy changes.

Applicable Scope
Personal Information Cookies Payment KYC SSL Data Security
Please Note

By using Fanki Live, you consent to this Privacy Policy.

Need Help?

Email our support team with any privacy-related questions.

01Introduction & Applicability

Fanki Live ("we", "us") is an internationally licensed online gaming platform. This Privacy Policy ("Policy") explains what information we collect when you use the Fanki Live website or app, how we use it, and how we keep it secure.

This Privacy Policy applies to all Fanki Live services — website browsing, account registration, deposits, withdrawals, gameplay, the VIP program, and customer support. Whether you access our platform from Bangladesh or any other country, this Policy applies to you equally.

Important: Please read this Privacy Policy carefully before using Fanki Live. Continued use of the platform constitutes your acceptance of this Policy.

We believe transparency is the foundation of trust. That is why our Privacy Policy is written in plain language, so you can clearly understand exactly what happens with your information.

02What Information We Collect

Fanki Live collects your information in several ways. Below is a detailed breakdown of what types of information are collected and when:

Data Type When It Is Collected Purpose
Identity Information
Name, date of birth, national ID		 During Registration & KYC Verification Age & Identity Verification
Contact Information
Email, mobile number, address		 At Registration Account Communication & Security
Payment Information
bKash/Nagad number, transaction records		 During Deposits & Withdrawals Financial Transaction Processing
Device Information
IP address, browser type, OS		 Automatically on every visit Security & Fraud Prevention
Gaming Information
Bet history, wins/losses, session duration		 During Gameplay Responsible Gaming Monitoring
Communication Log
Support chat, email, complaints		 Support Contact Hours Service Quality Improvement

We only collect information that is necessary to provide our services, meet legal obligations, and ensure the security of your account. No unnecessary data is collected.

03How Your Information Is Used

Fanki Live uses your information for the following purposes. Only the data necessary for each purpose is used:

  • Account Management: To create your account, verify login attempts, and maintain account security.
  • Payment Processing: To process deposits and withdrawals quickly and securely.
  • KYC Verification: To verify your age and identity and keep the platform safe.
  • Customer Service: To resolve your issues promptly and improve our quality of service.
  • Responsible Gaming: To detect unusual gaming patterns and provide assistance where needed.
  • Fraud Prevention: To detect suspicious activity and ensure the safety of both you and the platform.
  • Promotional Communications: To send you information about bonuses and offers, with your consent (you can opt out at any time).
  • Legal Obligations: To meet regulatory requirements and maintain financial records.
Our Commitment: Fanki Live never sells or rents your information to third parties.

04Data Sharing & Third Parties

Fanki Live may share your personal information with third parties in the following limited circumstances. Data protection is ensured in each case:

  • Payment Processors: Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
  • Game Software Provider: Minimum data required to operate slots, Live Casino, and Sports Betting software.
  • KYC Verification Agency: Secure, licensed verification services for identity and age verification.
  • Legal Authorities: When required to comply with a court order or government directive.
  • Anti-Fraud System: Dedicated security services for fraud prevention and anti-money laundering.
Advertising Companies: Fanki Live never sells your personal information to advertising or marketing companies.

All third-party service providers are required to comply with our data protection standards, and we review them on a regular basis. They may only use the data they receive for the specified purpose.

05Cookies & Tracking

The Fanki Live website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the website recognize you.

Cookie Types Purpose Duration
Essential Cookies Maintaining login sessions, security tokens Deleted at end of session
Preference Cookies Remembering language preferences and theme settings 30 days
Analytics Cookies Collection of Website Usage Statistics 90 days
Security Cookies Fraud Detection & Account Protection 1 year

You can disable cookies at any time through your browser settings. Please note that doing so may cause some features to not work properly.

06Data Retention & Deletion

Fanki Live stores your information on secure servers. Retention periods are determined by legal obligations and business requirements:

  • Account Information: A minimum of 5 years after account closure (in accordance with financial regulations).
  • Transaction Records: 7 years (in accordance with AML and financial regulations).
  • KYC Documents: 5 years after account closure.
  • Support Contact: 3 years.
  • Cookies & Session Logs: 90 days to 1 year.
  • Marketing Preferences: Updated immediately upon withdrawal of consent.

Once the designated retention period expires, data is securely deleted or anonymized. To request deletion of your data, contact our support team (applicable to data held beyond legal obligations).

07Your Rights

You have the following rights regarding your personal information on Fanki Live. To exercise any of these rights, please contact our support team:

Right to Access Data
The right to know what information we hold about you.
Right to Rectification
The right to correct inaccurate or outdated information.
Right to Erasure
Request for data deletion beyond what is required by legal obligations.
Right to Restrict Processing
Request to restrict the use of your data in specific circumstances.

To stop receiving marketing emails, click the "Unsubscribe" link at the bottom of any email or contact our support team. We will respond to your request within a maximum of 30 business days.

08Children's Privacy

Fanki Live strictly prohibits use of the platform by anyone under 18. We do not knowingly collect personal information from minors.

Protection of Minors: If we become aware that a minor is using our platform, we will immediately close that account and delete all associated data.

If you believe a child or minor you know has created an account on our platform, please contact our support team immediately.

09Security Measures

Fanki Live employs industry-leading security technologies to protect your personal and financial information:

  • 256-bit SSL Encryption: All data transmissions are fully encrypted.
  • Two-Factor Verification (2FA): An additional layer of security at login.
  • Firewall Protection: Advanced firewall to block unauthorized access.
  • Regular Security Audits: Regular system audits conducted by third-party experts.
  • DDoS Protection: Measures in place to protect the platform from server attacks.
  • Restricted Access Policy: Only authorized personnel can access the information they need.
What You Should Do: Use a strong, unique password, never share it with anyone, and report any suspicious activity to us immediately.

We take data security seriously and maintain strong safeguards at all times. That said, no internet transmission can be guaranteed 100% secure, so staying vigilant about your own account security is equally important.

10Privacy Policy Changes

Fanki Live may update this Privacy Policy from time to time. Changes may be made due to regulatory updates, the introduction of new services, or security improvements.

  • For significant changes, advance notice will be sent to your registered email address.
  • The date of any change will always appear under the "Last Updated" date at the top of this page.
  • Continued use of the platform after a policy update will be taken as acceptance of the revised terms.
  • If you do not agree to the changes, you may request to close your account.
To view a previous version of the Privacy Policy, contact our support team. We retain all versions from the past 3 years.

11Contact & Complaints

For any questions, concerns, or complaints regarding the Privacy Policy, please contact our dedicated Data Protection team:

  • Email: [email protected] (Write "Privacy Request" in the subject line)
  • Live Chat: Chat with us directly via the chat button at the bottom right of the website.
  • Response Time: Within a maximum of 72 hours.

We take every privacy complaint seriously and aim to resolve it promptly. Your identity and the details of your complaint will be kept strictly confidential.

Our Goal: To build Fanki Live as Bangladesh's most trusted gaming platform, with full respect for your privacy.

Why is Fanki Live a trusted choice for protecting your information?

We protect your privacy not just in words, but through every technical and policy measure we take.

Bank-grade encryption

All your data and transactions are protected with 256-bit SSL encryption — the same standard used in online banking. No hacker or third party can access this information.

No Sale of Data

Fanki Live never sells or rents your personal information to third parties or advertisers. Your data belongs to you — that is our commitment.

Two-Factor Authentication (2FA)

Use additional verification when logging into your account. Even if your password is compromised, your account stays protected.

Regular Security Audits

Independent security experts regularly audit the fanki live system. Any vulnerabilities found are resolved immediately.

Your Information, Your Control

Request to view, correct, or delete your information at any time. Unsubscribe from marketing emails with just one click.

Minor Protection

KYC verification ensures that only users aged 18 and above can access the platform. Collection of data from minors is strictly prohibited.

Your Privacy Is Our Top Priority

Play Safe — Join Fanki Live

Your data is secure, your transactions are safe, and your gaming experience is unmatched. Open an account on Fanki Live today and claim your welcome bonus.

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